Executive Housekeeping - Entrevista presencial

¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles.

Buscamos Director of Housekeeping apasionado, con experiencia y habilidades de liderazgo sólidas parair a trabajar a USA con visado TN (nosotros te guiamos en el proceso del visado).

Location: GREENOUGH, MT

Salary/Wage: $80k USD annually

Position Overview

The Executive Housekeeper leads a team responsible for delivering immaculate cleanliness, intuitive service, and aesthetic excellence in all guest accommodations and public areas. This role is critical in upholding Forbes Five-Star standards by inspiring, developing, and holding accountable a housekeeping team dedicated to creating memorable luxury experiences that reflect the wild beauty and elevated hospitality of Montana. The Executive Housekeeper will be a key driver in strategic planning, training, quality assurance, and the seamless coordination of services within the Rooms Division.

Responsibilities

• Champion a culture of precision, pride, and guest-first service within the Housekeeping department.

• Serve as a hands-on leader who coaches, trains, mentors, and inspires team members in alignment with the Forbes Five-Star service philosophy.

• Foster a performance-driven environment through hands-on leadership, clear expectations, and individualized coaching.

• Identify talent within the department and create development plans that support career progression and operational excellence.

• Lead from the front by conducting regular walkthroughs, side-by-side training, and realtime feedback sessions. • Develop onboarding and cross-training programs that create well-rounded team members capable of supporting a dynamic luxury operation.

• Encourage continuous learning and elevate the team through service refreshers, leadership workshops, and tailored mentorship initiatives.

• Create a strong sense of ownership and accountability throughout the department; lead by example in upholding standards of excellence.

• Maintain a visible presence in guest areas and accommodations, ensuring inspection and service delivery are consistent and intuitive. Act as quality controller for linens and terry. Removing pilled, stained, or old linens as necessary and track disposed of linens for repurchasing needs.

• Personally inspect guest accommodations and public spaces daily to ensure all services—arrival, stayover, turndown, and departure—meet or exceed Forbes Five-Star standards.

• Provide real-time feedback, coaching, and mentorship based on observations, ensuring team members are consistently supported in delivering elevated service.

• Use daily walkthroughs as teaching moments to reinforce standards, correct service gaps, and recognize excellence in execution.

• Collaborate with supervisors and leads to ensure inspections are documented, trends are tracked, and improvement plans are implemented where necessary.

• Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

• Oversee daily operations of housekeeping across guest rooms, glamping tents, luxury homes, back-of-house, and public areas.

• Ensure all areas are consistently cleaned, stocked, and presented to the highest luxury standards.

• Lead all quality control and inspection processes, ensuring that attention to detail, visual aesthetics, and environmental scent and sound are aligned with Forbes criteria.

• Establish and enforce SOPs and checklists across all shifts to ensure consistency and accountability.

• Design and implement comprehensive training programs for new hires and ongoing development for all housekeeping staff.

• Partner with People & Culture to create career pathways and retain top talent through mentorship, recognition, and performance management.

• Lead team meetings, pre-shift briefings, and ongoing service refreshers with intention and clarity.

• Manage departmental budgets, labor costs, inventory, and supply ordering with a focus on efficiency and quality.

• Monitor guest feedback and internal inspection scores, and implement improvement strategies that align with guest expectations and business objectives.

• Partner with the Director of Rooms and other department heads to forecast occupancy, plan resources, and ensure an elevated guest journey throughout each stay.

Required Qualifications & Skills

• Previous leadership experience in Housekeeping or Rooms Division of hotel required.

• Experience as an executive Housekeeper in a luxury, large-scale, resort environment.

• Proven customer services skills, communication skills, and organizational skills

• Current Mexican driver’s license with 2 years driving experience

Housing type

This position also comes with long-term housing, if the candidate chooses. The accommodation is not a shared space. It comes with all amenities (water, gas, electricity, washer/dryer, full kitchen, Wi-Fi, etc.) at no additional cost above the monthly rate of $350/month. We have different accommodations based on family size, if any.